Refund Policy

Last updated: May 6, 2026

This Refund Policy explains how refunds, cancellations, and billing issues are handled for TradeDoctor AI. For billing support, contact support@tradedoctorai.com or use the contact page.

14-Day Money-Back Guarantee

TradeDoctor AI offers a 14-day money-back guarantee for an eligible customer's first paid Pro subscription purchase. Using the Free plan first does not disqualify you; the guarantee starts when you make your first paid Pro subscription purchase (monthly or annual). The guarantee can be used only once per customer or account. If you previously made a paid Pro subscription purchase, a later renewal, plan change, or move from monthly to annual is not eligible for another guarantee.

If Pro is not the right fit, cancel your subscription from account settings first, then request a refund within 14 calendar days of the purchase date. Approved refunds are submitted through our payment processor to the same payment method used for the purchase. Refunds usually appear within 5-10 business days, but some banks or payment providers may take longer. Your TradeDoctor AI account will be closed once the refund is processed.

Eligibility

Free Plan
The Free plan costs $0 and does not require refunds.
First Pro Subscription Payment
Your first paid Pro subscription payment (monthly or annual) is eligible for a full refund if you cancel the subscription and request the refund within 14 calendar days of purchase, subject to this policy and applicable law. The guarantee can be used only once per customer or account. Free plan usage before upgrading does not count as a paid purchase.
Renewals After the First Payment
Renewal payments after the first subscription purchase are generally non-refundable once the billing period begins. You may cancel at any time to stop future renewals.
Monthly to Annual Upgrades
If you already made a paid monthly Pro purchase, a later annual purchase is not eligible for a second 14-day money-back guarantee.
Annual Subscriptions
Annual plans are covered by the 14-day money-back guarantee only when the annual plan is your first paid Pro subscription payment. After the 14-day period, annual payments are generally non-refundable except for billing errors or where required by law.
MT4/MT5 Sync Add-ons
Extra MT4/MT5 sync account add-ons are not covered by the 14-day money-back guarantee and are non-refundable once purchased, because a broker connection starts incurring costs as soon as it is set up. You can cancel an add-on at any time to stop future renewals; access continues until the end of the paid month.
AI Credit Packs
Add-on AI credit packs are generally non-refundable once delivered because AI-related processing and compute capacity may be used immediately.
Lifetime Purchases
Lifetime purchases, if offered, are final and non-refundable unless a separate written offer states otherwise or a refund is required by applicable law.
Billing Errors & Exceptions
Refunds or account credits may be provided in cases of duplicate charges, fraudulent transactions, technical billing failures, account access issues, or other clear billing errors, subject to review.

Fair Use

The guarantee is intended to let genuine users evaluate paid Pro features with confidence. We may decline refund requests where an account shows excessive usage inconsistent with evaluation, substantial add-on AI credit usage, repeated refund requests, multiple accounts created to reuse the guarantee, policy violations, abuse, or suspected fraud.

Cancellations After 14 Days

After the 14-day guarantee period, subscription payments are generally non-refundable unless required by applicable law or approved as a billing exception. You may cancel your subscription at any time to prevent future renewals. Canceling does not immediately remove access; access continues until the end of the current paid billing period unless otherwise stated.

Chargebacks

Initiating abusive or fraudulent chargebacks may result in suspension or termination of access to the Service.

How to Request a Refund or Billing Support

To request a refund, first cancel your subscription from account settings, then contact support within the applicable 14-day period. Please include your account email address, payment date, subscription or purchase type, and a short description of the request. Approved refunds are submitted through our payment processor to the same payment method used for the purchase. Refunds usually appear within 5-10 business days, but some banks or payment providers may take longer. Your TradeDoctor AI account will be closed once the refund is processed.

Contact: support@tradedoctorai.com